At [COMPANY NAME], we stand behind our products. This Refund Policy outlines the conditions under which you may return a product or receive a refund.
Eligibility
You may request a refund or return if:
- The item is unused, in its original packaging, and in resalable condition
- The request is made within 30 days of delivery
- You provide proof of purchase (order number or receipt)
Professional installation services are non-refundable once completed. If not yet scheduled, you may cancel for a full deposit refund.
Non-Returnable Items
- Products that have been installed, used, or modified
- Products with missing parts or damaged packaging (unless damaged in shipping)
- Custom or special-order items
- Products returned after the 30-day window
Damaged or Defective Items
If you receive a damaged or defective product, contact us within 7 days of delivery. We will arrange a replacement or full refund at no additional cost. Please include photos and your order number.
How to Request a Refund
- Contact us at [EMAIL] with your order number and reason
- We will review and respond within 2 business days
- If approved, we provide return shipping instructions
- Ship the item back in its original packaging
Return shipping costs are the customer's responsibility unless the return is due to our error.
Refund Processing Timeframes
- Refund approval: within 3 business days of receiving the return
- Credit card refunds: 5–10 business days to appear on your statement
- Cryptocurrency refunds: processed within 5 business days
Order Cancellations
You may cancel an order before it has been shipped for a full refund. Contact us at [EMAIL] with your order number.
Contact Us
[COMPANY NAME]
[ADDRESS]
Email: [EMAIL]